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Home/Legal/Terms of Service

STAGEVPN / LEGAL

Terms of Service

The conditions for using the StageVPN mobile apps, StageVPN for Chrome, the desktop apps and StageVPN Business, and the rights and obligations of you and the operator.

Published
29 September 2026
Effective
1 October 2026
Version
1.0

This English version is provided for convenience. If there is any inconsistency between the Korean and English versions, the Korean version prevails.

한국어
Contents
Article 1 PurposeArticle 2 DefinitionsArticle 3 Posting and amendmentArticle 4 Related policies and rulesArticle 5 Formation of the agreementArticle 6 Restriction and deferral of acceptanceArticle 7 Use by minorsArticle 8 Member information and accountsArticle 9 Description of the ServiceArticle 10 Nature and limits of the ServiceArticle 11 Provision and suspensionArticle 12 Changes and discontinuationArticle 13 Notices and advertisingArticle 14 Paid Services and feesArticle 15 Payment methodsArticle 16 Automatic renewalArticle 17 Cancellation and plan changesArticle 18 Payment failure and suspensionArticle 19 Withdrawal and refundsArticle 20 Fee changesArticle 21 OverpaymentsArticle 22 Obligations of the CompanyArticle 23 Member obligations and prohibited conductArticle 24 Special terms for business servicesArticle 25 Restrictions on useArticle 26 Account deletion and terminationArticle 27 Intellectual propertyArticle 28 App marketplace termsArticle 29 Damages and outage compensationArticle 30 Exemptions from liabilityArticle 31 Notices and supportArticle 32 Disputes and governing lawAddendumRevision history

Article 1 (Purpose)

These Terms of Service (these “Terms”) set out the rights, obligations and responsibilities of nbase (엔베이스) (trade name: NBASE KOREA Co., Ltd. (엔베이스코리아 주식회사); the “Company”) and Members, and the conditions and procedures for use, in connection with the StageVPN service provided by the Company (including the mobile apps, StageVPN for Chrome, the desktop apps, Business VPN, and the related websites and customer support; the “Service”).

Article 2 (Definitions)

(1) The terms used in these Terms have the following meanings.

  1. “Member” means a person who has agreed to these Terms, entered into a service agreement with the Company, and been granted an account.
  2. “Account” means the email address, mobile phone number or linked social login account that a Member has registered to identify the Member and to use the Service.
  3. “VPN” means the function that carries communications between a Member’s device or browser and servers operated by the Company over an encrypted path.
  4. “Paid Services” means services for which a Member pays a fee, namely monthly and annual auto-renewing subscriptions and Business VPN contracts.
  5. “App Marketplace Operator” means a business, such as Apple Inc. (App Store) or Google LLC (Google Play), that distributes the Company’s apps and processes in-app payments.
  6. “Web Payment” means a payment by credit card, debit card or similar means that the Company processes through its payment processor, Stripe.
  7. “Business Customer” means a corporation, organization or sole proprietor that has entered into a Business VPN service agreement with the Company. “Team Member” means an employee or other person invited by a Business Customer to use Business VPN. “Administrator” means a person to whom a Business Customer has granted authority to operate the admin console.
  8. “Dedicated IP” means a static IP address assigned to a Business Customer under a Business VPN contract, through which Team Members’ traffic exits to the internet.
  9. “Connection Logs” means internet log records and access-location tracing data that the Company retains under the Protection of Communications Secrets Act (통신비밀보호법) and other applicable laws. Connection Logs do not include the content of communications.

(2) Terms not defined in these Terms are interpreted in accordance with applicable laws and general commercial practice.

Article 3 (Posting and Amendment of These Terms)

(1) The Company posts these Terms and its business information, including its trade name, representative, address, contact details, business registration number and mail-order business report number, on its website and on the settings screen of the app or a screen linked from it, so that Members can easily access them.

(2) The Company may amend these Terms to the extent that doing so does not violate applicable laws, including the Act on the Regulation of Terms and Conditions (약관의 규제에 관한 법률), the Act on the Consumer Protection in Electronic Commerce (전자상거래법) (the “E-Commerce Act”), and the Act on Promotion of Information and Communications Network Utilization and Information Protection (정보통신망법).

(3) When amending these Terms, the Company will announce the amendment, stating its effective date and the reasons for it, together with the current Terms, from 7 days before the effective date until the day before the effective date. However, for changes that are unfavorable to Members or otherwise material, the Company will make the announcement from 30 days before the effective date and will also notify Members individually by email, app notification or similar means.

(4) If the Company, when announcing or giving notice under paragraph (3), clearly informs Members that they will be deemed to have consented unless they express an objection by the day before the effective date, and a Member does not expressly object, the Member will be deemed to have agreed to the amended Terms.

(5) A Member who does not agree to the amended Terms may terminate the service agreement. In this case, Paid Services already paid for will be handled in accordance with the Billing & Refund Policy.

Article 4 (Related Policies and Rules Outside These Terms)

(1) The Privacy Policy, Billing & Refund Policy, Acceptable Use Policy, Connection Log Retention Notice and Cookie Policy apply together with these Terms. If any of them differs from these Terms, that policy prevails with respect to the matter concerned.

(2) Matters not provided for in these Terms, and the interpretation of these Terms, are governed by applicable laws and commercial practice, including the E-Commerce Act, the Act on the Regulation of Terms and Conditions, the Framework Act on Consumers (소비자기본법), and the Consumer Dispute Settlement Criteria (소비자분쟁해결기준) issued as a public notice by the Korea Fair Trade Commission.

Article 5 (Formation of the Service Agreement)

(1) The service agreement is formed when a person who wishes to join agrees to these Terms and applies for membership following the procedure set by the Company, and the Company accepts the application.

(2) Members may sign up or log in using any of the following methods. The methods available may vary by platform and app version.

  1. Email address and password
  2. Mobile phone number and text message (SMS) verification
  3. Linking an external account such as Google, Kakao or Naver (social login)

(3) Where a Member uses social login, the conditions of use of that account are governed by the relevant provider’s terms, and the Company receives only the information to which the Member has consented during the login process.

Article 6 (Acceptance and Restriction of Applications)

(1) The Company may refuse to accept any application that falls under any of the following, or may terminate the service agreement afterwards:

  1. The applicant has used another person’s name, email address or mobile phone number without authorization, or has provided false information.
  2. The applicant is under 14 years of age.
  3. The applicant previously had a service agreement terminated for violating these Terms or the Acceptable Use Policy and is applying again. This does not apply if the Company has approved re-registration.
  4. It is evident that the application is made for the purpose of illegal activity or of disrupting the operation of the Service.
  5. The application otherwise violates applicable laws or does not meet the application requirements set by the Company.

(2) If there is insufficient capacity or a technical or operational problem, the Company may defer acceptance until the cause is resolved.

Article 7 (Use by Minors)

(1) Children under 14 years of age may not sign up for the Service.

(2) A minor under 19 years of age must obtain the consent of a legal representative before paying for Paid Services.

(3) If a minor enters into a contract for Paid Services without the consent of a legal representative, the minor or the legal representative may cancel the contract under the Civil Act (민법). However, cancellation may be restricted if the payment was made within the scope of property that the legal representative permitted the minor to dispose of (such as an allowance), or if the minor used deceptive means to make it appear that the minor was an adult or had the consent of a legal representative.

(4) Cancellations and refunds of payments made through the App Store or Google Play are handled under the procedures of the relevant App Marketplace Operator, and the Company will cooperate with any necessary verification.

Article 8 (Changes to Member Information and Account Management)

(1) If any information registered at sign-up changes, the Member must update it on the account screen of the app or notify the customer center. The Member bears any disadvantage resulting from a failure to do so, unless the Company acted intentionally or negligently.

(2) Members must keep their account information secure, including passwords, verification codes, and the VPN configuration and private keys on their devices, and must not transfer, lend or share their Account with any third party.

(3) If a Member becomes aware that their Account has been compromised or is being used by a third party, the Member must immediately change the password and notify the Company. After verification, the Company will take the measures necessary to protect the Account.

Article 9 (Description of the Service)

(1) The Company provides the following services:

  1. StageVPN mobile apps (iOS and Android): Use the operating system’s VPN function and the WireGuard protocol to encrypt all internet traffic from the device and carry it to a Company server in the country selected by the Member.
  2. StageVPN for Chrome: A Chrome browser extension that routes only traffic originating in the browser through an HTTPS proxy on Company servers. It does not protect traffic from other apps outside the browser or from the device as a whole.
  3. StageVPN desktop apps (Windows and macOS): Provide functions for setting up and managing VPN connections on a computer.
  4. Business VPN: Provides Business Customers with Dedicated IPs, functions for inviting and managing Team Members, and an admin console.
  5. Functions ancillary to the above services, such as account management, subscription management and customer support

(2) Specific conditions of use, such as the available server countries and locations, supported devices and operating systems, and the number of devices that may be connected at the same time, are as displayed in the app or on the plan information screen.

Article 10 (Nature and Limitations of the Service)

(1) The VPN encrypts the segment between the Member’s device (or browser) and the Company’s server, and generally causes the services the Member accesses to see the IP address of the Company’s server instead of the Member’s IP address. Members must use the Service with an understanding of the following points about the scope of its protection:

  1. The Service does not make Members completely anonymous or untraceable. Members may be identified through a logged-in account, cookies, browser or device information and other means, and the Company retains Connection Logs in accordance with applicable laws.
  2. The Service does not protect against every security threat, such as phishing, malware and account takeover, and does not replace antivirus software.
  3. The level of protection on the segment between the Company’s server and the destination service depends on the encryption (such as HTTPS) provided by that service.
  4. The Company does not guarantee access to any particular website, app or content service. Third-party services may, under their own policies, restrict access from VPNs or from specific IP ranges.
  5. Connection speed and quality may vary depending on the Member’s network environment, the server location, the number of users and local network conditions.
  6. Some countries and regions restrict or regulate the use of VPNs. Members must check and comply with the laws of the place where they use the Service.

(2) The Service may be used only for lawful purposes. Using a VPN does not relieve Members of legal liability for their actions.

Article 11 (Provision and Temporary Suspension of the Service)

(1) In principle, the Service is provided 24 hours a day, every day of the year.

(2) The Company may temporarily suspend all or part of the Service in any of the following cases:

  1. Scheduled maintenance, replacement or expansion of servers or equipment, or security measures, are required.
  2. A third party, such as a server hosting provider or a facilities-based telecommunications carrier, experiences an equipment failure or service interruption.
  3. A force majeure event occurs, such as a natural disaster, national emergency, power outage or large-scale attack.
  4. Suspension is required by applicable laws or by an order of a government agency or court.

(3) The Company will announce the reason for and duration of a suspension in the app or on the website, in advance for a planned suspension and without delay afterwards for an unforeseeable one.

(4) Compensation for interruptions or failures of Paid Services caused by reasons attributable to the Company is governed by Article 29 and the Billing & Refund Policy.

Article 12 (Changes to and Discontinuation of the Service)

(1) The Company may change the content of the Service, server locations, supported devices and other aspects of the Service as required for operational or technical reasons. The Company will announce material changes that are unfavorable to Members at least 30 days before they take effect, and other changes at least 7 days before they take effect.

(2) If the Company discontinues a Paid Service, it will announce the discontinuation and notify Members individually at least 30 days before the discontinuation date, and will refund the fees corresponding to the remaining period of use after the discontinuation date in accordance with the Billing & Refund Policy.

Article 13 (Provision of Information and Advertising)

(1) The Company may inform Members, by email, text message, app notification or similar means, of information necessary for using the Service, such as payments, renewals and cancellations, changes to the Terms and policies, security matters and service failures.

(2) The Company sends advertising information for commercial purposes only with the Member’s prior consent. Members may withdraw their consent to receive such information at any time.

Article 14 (Paid Services and Fees)

(1) Paid Services for individual Members consist of a monthly subscription (KRW 8,000 every month) and an annual subscription (KRW 50,000 every year). Both plans renew automatically until canceled. Displayed prices include value-added tax.

(2) The name, price, period of use, renewal cycle and conditions of each plan are displayed on the payment screen before payment. If a price stated in these Terms differs from the price on the payment screen, the price on the payment screen that the Member confirmed at the time of payment applies.

(3) The Company may offer promotions, discounts, free passes and similar benefits, subject to the conditions stated in the relevant notice.

(4) Fees and conditions for Business VPN are agreed separately with each Business Customer in accordance with Article 24.

Article 15 (Payment Methods)

(1) Paid Services are paid for using the following payment methods, depending on the environment in which the Service is used:

  1. iOS app: Apple App Store in-app purchase
  2. Android app installed from Google Play: Google Play billing
  3. Web, desktop apps, StageVPN for Chrome, and Android apps installed from sources other than Google Play: card payment through Stripe (Web Payment)

(2) The Company does not itself store payment method information, such as Members’ card numbers. Payment information is processed by the relevant App Marketplace Operator or by Stripe, and the Company receives only the information necessary to confirm payment results and manage subscriptions (such as the transaction identifier, plan, payment amount, and date and time of payment).

(3) The terms of use and billing and refund policies of the relevant App Marketplace Operator also apply to app marketplace payments.

Article 16 (Automatic Renewal)

(1) Unless the Member cancels, a subscription automatically renews on the same plan at the end of each period of use, and the fee is charged to the registered payment method.

(2) An App Store subscription renews unless it is canceled at least 24 hours before the end of the current period. A Google Play subscription or Web Payment subscription does not renew if it is canceled before the next billing date.

(3) Before payment, the Company clearly displays on the screen whether the subscription renews automatically, the renewal cycle and price, and how to cancel.

Article 17 (Cancellation of Subscriptions and Plan Changes)

(1) Members may cancel a subscription (stop automatic renewal) at any time. Cancellation takes effect at the end of the current billing period, and the Member may continue to use the Service until then. Subscriptions can be canceled as follows:

  1. App Store payments: iPhone Settings > Apple ID > Subscriptions
  2. Google Play payments: Play Store > Payments & subscriptions
  3. Web Payments: the Subscription screen in the StageVPN app or account page

(2) Separately from cancellation under paragraph (1) (ordinary cancellation), withdrawal from a purchase and refunds on early termination of an annual plan are governed by Article 19 and the criteria set out in the Billing & Refund Policy.

(3) A change from the monthly plan to the annual plan takes effect immediately, and the remaining period of the previous plan is prorated according to the method used by each payment channel. A change from the annual plan to the monthly plan takes effect after the current billing period ends.

(4) Deleting the app or logging out does not cancel a subscription. Subscriptions paid through an app marketplace must be canceled directly in that app marketplace, including before the Member deletes their account.

Article 18 (Payment Failure and Suspension of Use)

(1) If a renewal payment fails, the Company will notify the Member and provide a grace period so that the Member can check the payment method. For app marketplace payments, the grace period is governed by the policy of the relevant App Marketplace Operator. For Web Payments, the grace period is 3 days from the time the payment failed.

(2) If payment is not completed by the end of the grace period, use of the Paid Services will be suspended. Use may resume once payment is completed.

Article 19 (Withdrawal and Refunds)

(1) A Member who paid by Web Payment may withdraw from the purchase within 7 days from the payment date. However, if the Member has already used the Service during the relevant billing period, withdrawal may be restricted under Article 17(2)(5) of the E-Commerce Act. The Company clearly displays this before payment.

(2) Notwithstanding paragraph (1), if the content of the Service differs from what was displayed or advertised or from the terms of the contract, or the contract has been performed differently from its terms, the Member may withdraw within 3 months from the date the Service was supplied, or within 30 days from the date the Member became aware, or could have become aware, of that fact.

(3) Refunds on early termination of an annual plan, compensation for failures attributable to the Company, the method for calculating refund amounts, and refund deadlines are set out in the Billing & Refund Policy.

(4) The Company cannot directly process refunds for App Store or Google Play payments, and Members must use the refund procedures of the relevant App Marketplace Operator. Where necessary, the Company will cooperate with any verification needed for a refund request.

Article 20 (Changes to Fees)

(1) The Company may change its fees. Changed fees apply to subscriptions newly purchased after the change.

(2) If the Company increases the renewal fee for an existing subscription, it will, in accordance with the E-Commerce Act and other applicable laws, notify the Member of the amount of the increase, when it takes effect, and how to refuse consent or cancel, at least 30 days before the increase, and will obtain the Member’s consent by a method prescribed by law. If the Member does not consent, the subscription will not renew at the increased fee and will end at the end of the current billing period.

(3) For subscriptions paid through an app marketplace, the notice and consent procedures set by the relevant App Marketplace Operator also apply to fee changes.

Article 21 (Overpayments and Erroneous Payments)

(1) If a fee is charged in error or charged more than once, the Company will, after verification, refund the full amount overpaid by the same method used for the payment. If a refund cannot be made by the same method, it will be made by a method agreed with the Member.

(2) If an overpayment arose for reasons not attributable to the Company, the Member may be required to bear the costs of refunding it, within a reasonable range. Overpayments made through an app marketplace are governed by the policy of the relevant App Marketplace Operator.

Article 22 (Obligations of the Company)

(1) The Company complies with applicable laws and these Terms and endeavors to provide the Service reliably.

(2) The Company protects Members’ personal information in accordance with the Privacy Policy and does not store or view the content of communications.

(3) If the Company recognizes that a Member’s opinion or complaint is justified, it will handle it without delay and inform the Member of the outcome and the timeline.

Article 23 (Obligations of Members and Prohibited Conduct)

(1) Members must comply with applicable laws, these Terms, the Acceptable Use Policy and any precautions announced by the Company.

(2) Members must not engage in any of the following conduct. Detailed standards are set out in the Acceptable Use Policy.

  1. Using the Service for, or assisting, conduct prohibited by law or crimes
  2. Deceiving or harassing others, such as by sending bulk spam emails or text messages, phishing or committing fraud
  3. Attacking systems and networks, such as by hacking, denial-of-service (DoS) attacks, unauthorized scanning or distributing malware
  4. Infringing the intellectual property rights, such as copyrights, or other rights of others
  5. Abusing Dedicated IPs, such as by using a business Dedicated IP for purposes other than those of the contract or sharing it outside the business
  6. Reselling, transferring or lending the Service or an Account without the Company’s prior written consent
  7. Circumventing usage limits set by the Company, such as the number of simultaneous connections or the period of use, or circumventing payment or verification procedures
  8. Reverse engineering or modifying the Company’s software beyond the extent permitted by law, or interfering with the normal operation of the Service
  9. Misappropriating another person’s information, or impersonating the Company or a third party

Article 24 (Special Provisions for Business Services)

(1) Business VPN is provided under a separate contract, order form or quotation concluded between the Company and a Business Customer (the “Business Contract”). Where the Business Contract provides differently from these Terms, the Business Contract prevails.

(2) Fees, contract term, number of users (seats), number of Dedicated IPs, available countries and similar matters are set out in the Business Contract. The Company issues invoices in accordance with the Business Contract and issues tax invoices and other supporting documents as required by applicable laws. The Business Customer must pay the fees by the due date stated on the invoice.

(3) If a Business Customer is late in paying fees, the Company may request payment by a specified deadline and, if payment is not made by that deadline, may restrict use of the Service after giving prior notice.

(4) The Business Customer designates Administrators and invites and removes Team Members in the admin console, and must remove without delay any Team Member who is no longer authorized due to resignation, transfer or similar reasons. The Business Customer is responsible for ensuring that Team Members’ and Administrators’ use of the Service complies with these Terms and the Acceptable Use Policy.

(5) If a Business Customer registers Team Members’ personal information, such as email addresses, with the Company, the Business Customer must have a lawful basis for doing so, such as providing notice to and obtaining consent from those Team Members as required by applicable laws.

(6) A Dedicated IP is assigned for the Business Customer’s use during the term of the Business Contract, and no rights in the IP address are transferred to the Business Customer. If there is an unavoidable reason, such as a server relocation, a response to a failure or circumstances at the hosting provider, the Company may change the Dedicated IP after giving prior notice (or, in an emergency, notice without delay afterwards). The Company will reclaim the Dedicated IP when the contract ends.

(7) Actions taken in the admin console, such as inviting and removing Team Members and changing settings, are retained as audit logs for security and dispute-handling purposes.

Article 25 (Restrictions on Use)

(1) If a Member violates Article 23 or the Acceptable Use Policy, the Company may, depending on the severity of the violation and whether it is repeated, take measures such as issuing a warning, restricting the use of certain features or servers, temporarily suspending use, or terminating the service agreement.

(2) Before taking a measure, the Company will inform the Member of the reason for it, its details and how to file an objection. However, if urgent action is needed to prevent harm to other users or to the Service, or if there is a request under applicable law, the Company may take the measure first and inform the Member without delay afterwards.

(3) A Member may file an objection to a measure with the customer center within 14 days from the date the Member received notice of it. If the Company finds the objection justified, it will immediately restore the Member’s use.

(4) Refunds when the service agreement is terminated because of a Member’s material violation are governed by the Billing & Refund Policy, and the Company may claim compensation for damage caused by the violation.

Article 26 (Account Deletion and Termination of the Service Agreement)

(1) Members may request deletion of their account (termination of the service agreement) at any time through the account screen of the app or the customer center, and the Company will process the request immediately as prescribed by applicable laws.

(2) Upon account deletion, the Account and related information are destroyed in accordance with the Privacy Policy. However, information that must be retained under applicable laws (such as transaction records and Connection Logs) is stored separately for the prescribed period and then destroyed.

(3) Deleting an account may not automatically cancel subscriptions paid through an app marketplace, so Members must cancel such subscriptions in the relevant app marketplace before deleting their account. For Web Payment subscriptions, automatic renewal stops upon account deletion.

Article 27 (Intellectual Property and Use of Software)

(1) Rights in the Service, the apps, the software, the trademarks (the StageVPN name and logo), and the design and content of the website belong to the Company or to their respective rightful owners.

(2) The Company grants Members a non-exclusive, non-transferable right to use the apps and software to the extent necessary to use the Service under these Terms. Members may not copy, distribute or sell them, or create derivative works from them, without the Company’s consent.

(3) Open-source components included in the apps, such as WireGuard, are subject to their respective licenses, and these Terms do not limit the rights granted to Members under those licenses.

Article 28 (Special Provisions for Apps Obtained Through App Marketplaces)

(1) When a Member uses an app obtained from the App Store or Google Play, the terms of use and policies of the relevant App Marketplace Operator also apply. If those terms conflict with these Terms with respect to downloading, payment for or refunds of the app, the App Marketplace Operator’s terms prevail.

(2) The following apply to the iOS app obtained from the App Store:

  1. These Terms are concluded between the Member and the Company only, and Apple Inc. (“Apple”) is not a party to them. The Company, not Apple, is responsible for the app and its content.
  2. The license to use the app is limited to use on Apple-branded products that the Member owns or controls, as permitted by the Usage Rules set forth in the App Store Terms of Service.
  3. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the app.
  4. In the event of any failure of the app to conform to any applicable warranty, the Member may notify Apple, and Apple will refund the purchase price for the app to the Member. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the app. Any claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be handled by the Company in accordance with these Terms.
  5. The Company, not Apple, is responsible for addressing any claims of the Member or any third party relating to the app or the Member’s possession and/or use of the app, including product liability claims, claims that the app fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection legislation.
  6. In the event of any third-party claim that the app or the Member’s possession and use of the app infringes that third party’s intellectual property rights, the Company, not Apple, will be responsible for the investigation, defense, settlement and discharge of any such claim.
  7. The Member represents that the Member is not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and that the Member is not listed on any U.S. Government list of prohibited or restricted parties.
  8. Inquiries and complaints regarding the app should be directed to the customer center described in Article 31.
  9. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon the Member’s acceptance of these Terms, Apple will have the right to enforce these Terms against the Member as a third-party beneficiary.

Article 29 (Compensation for Damages and Service Failures)

(1) If the Company or a Member causes damage to the other party by violating these Terms, it must compensate the other party for that damage. However, this does not apply if the party acted without intent or negligence.

(2) If a Paid Service is interrupted or fails for 4 or more consecutive hours without prior notice for reasons attributable to the Company, the Company will extend the service free of charge by a period equal to 3 times the duration of the interruption or failure. If the service is interrupted for 3 or more consecutive days without prior notice, or the cumulative duration of interruptions or failures exceeds 72 hours in one month, the Member may terminate the contract and receive a refund of the fees for the remaining period. Detailed criteria are set out in the Billing & Refund Policy.

(3) The Company’s liability for damage suffered by a Member due to the Company’s ordinary negligence is limited to the total service fees paid by the Member to the Company during the 12 months immediately preceding the date on which the damage occurred. However, this limit does not apply to damage caused by the Company’s intent or gross negligence, to death or bodily injury, or to damage for which applicable laws separately prescribe compensation standards, such as a personal information breach.

Article 30 (Exemptions from Liability)

(1) The Company is not liable if it is unable to provide the Service due to force majeure, such as natural disasters, war, or service interruptions by facilities-based telecommunications carriers.

(2) The Company is not liable for disruptions to the use of the Service or damage caused by reasons attributable to the Member (such as failure to properly manage the Account, device or network settings, or use in violation of the law).

(3) The Company is not liable for blocking of access by third-party websites, apps or content services, for their terms of use or content, or for damage arising from their use, except where the Company acted intentionally or negligently.

(4) Nothing in this Article exempts the Company from liability arising from its intent or gross negligence, or from liability that cannot be limited under applicable laws.

Article 31 (Notices and Customer Support)

(1) When the Company gives notice to an individual Member, it uses the email address, mobile phone number or app notifications registered by the Member.

(2) When giving notice to Members in general, the Company may post the notice in the app or on the website for at least 7 days in place of individual notice. However, matters that materially affect a Member’s transactions will be notified individually.

(3) Inquiries and complaints about the use of the Service may be submitted to the customer center (phone [Customer center phone], hours [Customer center hours], email support@stagevpn.com).

Article 32 (Dispute Resolution, Governing Law and Jurisdiction)

(1) If a dispute arises in connection with the Service, the Company and the Member will consult in good faith to resolve it. Members may apply for mediation to dispute mediation bodies such as the Korea Consumer Agency (한국소비자원) and the E-Commerce Mediation Committee (전자거래분쟁조정위원회).

(2) These Terms and the use of the Service are governed by the laws of the Republic of Korea. However, this does not affect the rights that the laws of the Member’s place of habitual residence guarantee to consumers.

(3) Lawsuits between the Company and a Member must be filed with the court having jurisdiction under the Civil Procedure Act (민사소송법). For lawsuits with a Business Customer, the court specified in the Business Contract, if any, applies.

Addendum

These Terms take effect on 1 October 2026.

Revision history

VersionPublishedEffectiveSummary of changes
1.029 September 20261 October 2026Initial version

Questions about this document

Send questions about our terms and policies, or requests to exercise your rights, to the contacts below. We respond without undue delay.

  • Customer center: [Customer center phone] ([Customer center hours])
  • Email: support@stagevpn.com
  • Chief Privacy Officer: privacy@stagevpn.com

Other policies

01 / LEGAL

Privacy Policy

What personal data StageVPN processes, why, for how long, who processes it for us (including overseas transfers), connection log retention, and your rights.

Read ↗
02 / LEGAL

Billing & Refund Policy

How StageVPN subscriptions are billed, renewed, cancelled, changed and refunded, by payment channel.

Read ↗
03 / LEGAL

Acceptable Use Policy

Activities that are not allowed on StageVPN (illegal activity, spam, attacks, copyright infringement, abuse of dedicated IPs, reselling and more) and how we respond.

Read ↗
04 / LEGAL

Connection Log Retention Notice

StageVPN keeps connection logs for 93 days under Article 41 of the Enforcement Decree of the Protection of Communications Secrets Act. What we keep, what we never keep, and when logs are disclosed.

Read ↗
05 / LEGAL

Cookie Policy

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Company NBASE KOREA Co., Ltd. (엔베이스코리아 주식회사)Operator nbase (엔베이스)Representative Shinbae KongBusiness registration no. 401-87-00956Mail-order business report no. 2025-Yongin Suji-2082Address A-902, 767 Sinsu-ro, Suji-gu, Yongin-si, Gyeonggi-do, Republic of KoreaCustomer center [Customer center phone] ([Customer center hours])Email support@stagevpn.comHosting provider [Hosting service provider]
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